Agenda item

To receive the draft scope and project plan and a background presentation from the link officer.

Consideration was given to the Scope and Project Plan of the Scrutiny Review of Disabled Facilities Grant (DFG), a mean tested grant for up to £30,000 for adaptations to homes to make it suitable for an individual’s needs. The overall aim of the review was to consider how the Council could deliver the service in the most effective and efficient way whilst still meeting vulnerable resident’s needs, as well as exploring whether sufficient support was being offered to enable residents to secure a DFG. 

Key contributors identified were Stockton-on-Tees Borough Council Officers, Foundations to give information on best practice from other Authorities, and those that had been in receipt of a DFG.

The Committee received a background presentation from the review’s link officer, the Housing Regeneration & Investment Manager. The presentation covered:

·       What is a DFG

·       Funding

·       Eligibility

·       Housing Assistance Policy

·       Process for accessing a DFG

·       Timescales

·       Government Target Timescales

·       Current Pressures

Key issues discussed included:

• Carrying out adaptations allowed individuals to live independently and stay in their homes for longer, preventing pressures on other council and health services.
• If the adaptations required exceed £30,000 the extra cost had to be self-funded, to assist with this the Council had a Housing Assistance Policy which provided individuals with various loan options.
• The waiting list for DFG was discussed, and it was noted that there were 181 on the Housing Regeneration & Investment waiting for approval, which was currently 12 – 24 months. Once approved, and dependent on the type of adaptation, the works would be complete within 6-12 weeks. Officers noted that Building Services Unit had 44 on their waiting list for entry level showers and this would take 4-5 months to complete. 
• The Council had to report their timescales for delivering a home adaptation on an annual basis and were currently at approximately 150 days. 
• The budget for DFG was discussed and it was noted that there had to be nil balance at the end of each financial year. Officers explained that due to the nature of the work, some adaptations would require payments across two financial years which proved difficult when balancing the budget and there was a need to have a ‘buffer’ across years. 
• It was noted by the Committee that forecasting the need for adaptations was important, and officers informed that Foundations should be able to provide further information regarding this.
• The customer journey was identified as a key focus for the review. It was noted that customer satisfaction surveys were carried out at the end of the process, which tended to be favourable, but not during the process. It was also noted that there were two services sending out separate surveys.
• There had been a 10% increase in tenants of registered providers requiring a DFG in 2023/24, which was 40% of the overall DFG Budget.
• Members wished to examine the role of the housing providers when their tenants required adaptations including whether they funded renovations, what happened to the adaptation when the tenant no longer lived in the property, and whether the types of properties required where considered when building social housing. 
• Members requested to consider the government recommendations for delivering DFGs in more detail in the first instance.

AGREED that the draft scope and project plan of the review be approved.